POLICIES
Welcome to Pure Cones. Below you’ll find all of our key policies in one place. If you have any questions, don’t hesitate to contact us.
QUICK LINKS:
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Shipping Policy
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Returns & Refunds
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Privacy Policy
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Cookie Policy
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Terms & Conditions
SHIPPING POLICY
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We ship all orders directly from our factory to your business address. Our pricing includes shipping, duties, and taxes — no hidden fees.Small orders ship via DHL ExpressPallet-size orders ship via trusted freight partnersDoor-to-door delivery included on all ordersLead times:In-stock items: 3–5 business daysCustom orders: confirmed at time of purchaseTracking is provided once your order ships
RETURNS & REFUNDS
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Due to the nature of our wholesale and custom-printed products, all sales are final.We do not accept returns or exchanges. However, if you receive the wrong item or your order arrives damaged, please contact us within 7 days and we will make it right.
PRIVACY POLICY
We respect your privacy. Any information you share with us — such as your name, email, or shipping address — is used solely for order fulfillment and communication.We do not sell or rent your dataWe use Google Analytics to understand site trafficYou can opt out of marketing emails anytimeYour information is stored securely and never shared with third partiesFor privacy concerns, contact: kgraham@purecones.com
COOKIE POLICY
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We use cookies to enhance your experience on our site.Cookies help us:Analyze site usage via Google AnalyticsImprove site functionalityRemember your preferencesYou may adjust cookie settings in your browser at any time. By continuing to use our site, you consent to the use of cookies.
TERMS & CONDITIONS
By using this site, you agree to the following terms:All content and designs are the intellectual property of Pure Cones and may not be reused without permission.Products are sold wholesale only to approved businesses.Custom orders are final once approved for production.We reserve the right to update or modify these policies at any time.For more information, contact: support@purecones.com